All Systems Operational

Uptime over the past 90 days. View historical uptime.
Cresta Director Operational
90 days ago
100.0 % uptime
Today
Insights - Performance Operational
90 days ago
100.0 % uptime
Today
Insights - Leaderboard Operational
90 days ago
100.0 % uptime
Today
Keyword Insights Operational
90 days ago
100.0 % uptime
Today
Live Conversations - Calls Operational
90 days ago
100.0 % uptime
Today
Closed Conversations - Calls Operational
90 days ago
100.0 % uptime
Today
Live Conversations - Chats Operational
90 days ago
100.0 % uptime
Today
Closed Conversations - Chats Operational
90 days ago
100.0 % uptime
Today
Coaching Overview Operational
90 days ago
100.0 % uptime
Today
Cresta Builder Operational
90 days ago
100.0 % uptime
Today
Authentication/User Access Operational
90 days ago
100.0 % uptime
Today
Post Call Ingestion Operational
90 days ago
100.0 % uptime
Today
Topic Discovery Operational
90 days ago
100.0 % uptime
Today
Customer Insights Operational
90 days ago
100.0 % uptime
Today
Outcome Insights Operational
90 days ago
100.0 % uptime
Today
Agent Assist - Chat Operational
90 days ago
99.99 % uptime
Today
Hints Operational
90 days ago
100.0 % uptime
Today
Suggestions Operational
90 days ago
100.0 % uptime
Today
Smart Compose Operational
90 days ago
100.0 % uptime
Today
Knowledge-base Search Operational
90 days ago
100.0 % uptime
Today
Guided Workflow Operational
90 days ago
100.0 % uptime
Today
Knowledge Assist Operational
90 days ago
99.98 % uptime
Today
Agent Assist - Voice Operational
90 days ago
99.99 % uptime
Today
Live Transcript Operational
90 days ago
99.98 % uptime
Today
Knowledge-base Search Operational
90 days ago
100.0 % uptime
Today
Guided Workflow Operational
90 days ago
100.0 % uptime
Today
Call Flow Operational
90 days ago
100.0 % uptime
Today
Cresta Builder - Keyword Triggers Operational
90 days ago
100.0 % uptime
Today
Knowledge Assist Operational
90 days ago
99.98 % uptime
Today
Auto Summarization Operational
90 days ago
99.98 % uptime
Today
AI Agent Operational
90 days ago
99.98 % uptime
Today
Cresta Login Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 14, 2026

No incidents reported today.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

Delayed or missing post-call summaries and transcripts
Resolved - We have resolved an issue that caused some customers to experience delayed or missing post-call summaries and increased after-call work.

The issue affected Fireworks AI infrastructure used by our post-call summarization service. We worked with Fireworks to restore the affected service, and summary generation has returned to normal.

We are continuing to backfill summaries for conversations affected during the incident. No customer action is required.

We apologize for the disruption and appreciate your patience while we worked to restore service.
Jul 31, 12:00 PDT
Update - We continue to investigate an issue affecting post-call processing for some Cresta Voice customers. Live transcription appears to be recovering, but post-call summaries and related post-call outputs may still be delayed. We do not have further updates at this time and will share confirmed progress as soon as it is available.
Jul 31, 09:32 PDT
Investigating - We are investigating an issue affecting some Cresta Voice customers where post-call summaries, notes, call reasons, and call outcomes may be delayed or unavailable after a call ends. Live transcripts may also be delayed or incomplete for some conversations. This may increase agent after-call work (ACW) time while post-call processing completes.

Our engineering team is actively investigating and working to restore normal processing. The scope of impact and any recovery options are still being assessed. We will provide the next update within 60 minutes, or sooner if we have material progress.

If your team is experiencing this issue, please contact Cresta Support through the Director Support widget or at support@cresta.ai. Including conversation or call IDs and approximate call times will help us validate impact and recovery.
Jul 31, 08:43 PDT
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