All Systems Operational

Uptime over the past 90 days. View historical uptime.
Cresta Director Operational
90 days ago
99.99 % uptime
Today
Insights - Performance Operational
90 days ago
99.97 % uptime
Today
Insights - Leaderboard Operational
90 days ago
99.97 % uptime
Today
Keyword Insights Operational
90 days ago
100.0 % uptime
Today
Live Conversations - Calls Operational
90 days ago
100.0 % uptime
Today
Closed Conversations - Calls Operational
90 days ago
99.97 % uptime
Today
Live Conversations - Chats Operational
90 days ago
100.0 % uptime
Today
Closed Conversations - Chats Operational
90 days ago
100.0 % uptime
Today
Coaching Overview Operational
90 days ago
99.97 % uptime
Today
Cresta Builder Operational
90 days ago
100.0 % uptime
Today
Authentication/User Access Operational
90 days ago
100.0 % uptime
Today
Post Call Ingestion Operational
90 days ago
100.0 % uptime
Today
Topic Discovery Operational
90 days ago
100.0 % uptime
Today
Customer Insights Operational
90 days ago
99.97 % uptime
Today
Outcome Insights Operational
90 days ago
100.0 % uptime
Today
Agent Assist - Chat Operational
90 days ago
100.0 % uptime
Today
Hints Operational
90 days ago
100.0 % uptime
Today
Suggestions Operational
90 days ago
100.0 % uptime
Today
Smart Compose Operational
90 days ago
100.0 % uptime
Today
Knowledge-base Search Operational
90 days ago
100.0 % uptime
Today
Guided Workflow Operational
90 days ago
100.0 % uptime
Today
Knowledge Assist Operational
90 days ago
100.0 % uptime
Today
Agent Assist - Voice Operational
90 days ago
99.98 % uptime
Today
Live Transcript Operational
90 days ago
99.98 % uptime
Today
Knowledge-base Search Operational
90 days ago
99.98 % uptime
Today
Guided Workflow Operational
90 days ago
99.98 % uptime
Today
Call Flow Operational
90 days ago
99.98 % uptime
Today
Cresta Builder - Keyword Triggers Operational
90 days ago
99.98 % uptime
Today
Knowledge Assist Operational
90 days ago
99.98 % uptime
Today
Auto Summarization Operational
90 days ago
99.96 % uptime
Today
Virtual Agent Operational
90 days ago
100.0 % uptime
Today
Cresta Login Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 28, 2025

No incidents reported today.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
(us-east-1 region) Latency of Voice Transcriptions and Summarization
Postmortem - Read details
Oct 24, 08:58 PDT
Resolved - Impact from the AWS us-east-1 incident has cleared. Transcription and summarization performance has returned to normal and new workloads are processing as expected. We will continue to monitor. If you still see latency or missing data after recovery, please contact Support with 2–3 examples and local timestamps.
Oct 20, 13:59 PDT
Update - AWS is actively mitigating the us-east-1 incident, and upstream services are stabilizing. Cresta services in this region may still experience intermittent delays or errors in voice transcription and summarization. No action is needed on your side; most requests succeed on retry. We are monitoring closely and post updates as recovery progresses. Track AWS’s updates here:

https://health.aws.amazon.com/health/status
Oct 20, 12:41 PDT
Update - We’re seeing some improvement as AWS continues mitigation efforts, though services in us-east-1 remain partially affected. Transcription and summarization performance has improved but latency and occasional failures may still occur. We’re continuing to monitor recovery and will share further updates as AWS restores full functionality. Track AWS progress here:

https://health.aws.amazon.com/health/status
Oct 20, 11:14 PDT
Update - We are still seeing impact from the AWS incident. AWS is throttling new EC2 launches, which is preventing our speech-to-text engine from scaling. Transcription latency remains elevated and there may be intermittent failures. Other regions are healthy.

Mitigations in progress. As upstream services recover, backlogs will drain and performance should normalize. We will continue to monitor and post updates as recovery progresses. Track AWS updates here:
https://health.aws.amazon.com/health/status
Oct 20, 10:14 PDT
Update - AWS reports the network connectivity issue stems from an internal subsystem that monitors the health of Network Load Balancers. To aid recovery, they’re throttling new EC2 instance launches while they roll out mitigations. We continue to see gradual improvement and are working to reduce transcription slowdowns as upstream services stabilize. Track AWS’s updates here:
https://health.aws.amazon.com/health/status
Oct 20, 09:03 PDT
Monitoring - We're currently impacted by the ongoing AWS us-east-1 outage. This is affecting several core systems across the internet including our service. AWS Engineers are actively restoring DynamoDB and related DNS components. Our team is monitoring their updates and will restore full functionality as soon as upstream service stabilize. We're working to improve the current state of our slowdowns of transcriptions due to this. You can read more on this outage here:

https://health.aws.amazon.com/health/status
Oct 20, 07:44 PDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

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