All Systems Operational

Uptime over the past 90 days. View historical uptime.
Cresta Director Operational
90 days ago
99.99 % uptime
Today
Insights - Performance Operational
90 days ago
100.0 % uptime
Today
Insights - Leaderboard Operational
90 days ago
100.0 % uptime
Today
Keyword Insights Operational
90 days ago
100.0 % uptime
Today
Live Conversations - Calls Operational
90 days ago
100.0 % uptime
Today
Closed Conversations - Calls Operational
90 days ago
100.0 % uptime
Today
Live Conversations - Chats Operational
90 days ago
100.0 % uptime
Today
Closed Conversations - Chats Operational
90 days ago
100.0 % uptime
Today
Coaching Overview Operational
90 days ago
100.0 % uptime
Today
Cresta Builder Operational
90 days ago
100.0 % uptime
Today
Authentication/User Access Operational
90 days ago
99.99 % uptime
Today
Post Call Ingestion Operational
90 days ago
100.0 % uptime
Today
Topic Discovery Operational
90 days ago
100.0 % uptime
Today
Customer Insights Operational
90 days ago
100.0 % uptime
Today
Outcome Insights Operational
90 days ago
100.0 % uptime
Today
Agent Assist - Chat Operational
90 days ago
100.0 % uptime
Today
Hints Operational
90 days ago
100.0 % uptime
Today
Suggestions Operational
90 days ago
100.0 % uptime
Today
Smart Compose Operational
90 days ago
100.0 % uptime
Today
Knowledge-base Search Operational
90 days ago
100.0 % uptime
Today
Guided Workflow Operational
90 days ago
100.0 % uptime
Today
Knowledge Assist Operational
90 days ago
100.0 % uptime
Today
Agent Assist - Voice Operational
90 days ago
100.0 % uptime
Today
Live Transcript Operational
90 days ago
100.0 % uptime
Today
Knowledge-base Search Operational
90 days ago
100.0 % uptime
Today
Guided Workflow Operational
90 days ago
100.0 % uptime
Today
Call Flow Operational
90 days ago
100.0 % uptime
Today
Cresta Builder - Keyword Triggers Operational
90 days ago
100.0 % uptime
Today
Knowledge Assist Operational
90 days ago
100.0 % uptime
Today
Auto Summarization Operational
90 days ago
100.0 % uptime
Today
Virtual Agent Operational
90 days ago
100.0 % uptime
Today
Cresta Login Operational
90 days ago
99.47 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 18, 2025

No incidents reported today.

Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025
Director Insights Pages Failing to Load (us-east-1 region)
Resolved - Between 12:30 PM and 2:00 PM PDT on July 15, customers in the us-east-1 region experienced degraded performance on several Insights pages in Cresta Director, including Performance Insights, Assistance Insights, and Leaderboard, where data either failed to load or loaded very slowly. This issue was related to how we interact with our underlying analytics data infrastructure, and services recovered by 2:00 PM. We are continuing to monitor system performance.
Jul 15, 12:30 PDT
AI Agent Outage
Resolved - On July 8, 2025, from 11:35 AM to 11:50 AM PT, Cresta experienced a 15-minute outage impacting AI Agent functionality. During this time, conversations were either automatically transferred to human agents or, in some cases, the AI agent widget was non-functional. The issue has been identified and resolved, and all services have returned to normal. We apologize for the disruption and appreciate your patience. If you continue to experience any issues, please contact support@cresta.ai.
Jul 15, 11:30 PDT
Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025
Failed to Fetch Error when attempting to login
Postmortem - Read details
Jul 11, 11:02 PDT
Resolved - Cresta services have returned to normal following the earlier login issue involving “Failed to fetch” errors. A rollback was successfully implemented, and no further errors have been observed since the fix.

All systems are now fully operational, and our monitoring has confirmed platform stability.

If you continue to experience any issues, please contact us at support@cresta.ai for further assistance.

Thank you for your patience and understanding during this incident.
Jul 9, 07:53 PDT
Monitoring - A rollback has been implemented to address the issue causing “Failed to fetch” errors during login. Login functionality has been restored, and users should now be able to access Cresta as expected.

We are currently monitoring the system to ensure stability. We will provide a final update once the issue is fully confirmed as resolved.
Jul 9, 07:33 PDT
Update - Our team is continuing to investigate the issue causing “Failed to fetch” errors during login. We’ve identified potential causes and are actively testing a fix.

We appreciate your continued patience and will provide another update as soon as more information is available.
Jul 9, 07:19 PDT
Investigating - Our team is currently investigating an issue where a "Failed to fetch" error is appearing when logging in. Thank you for your patience while we investigate this issue and work to fix this.
Jul 9, 06:17 PDT
Jul 8, 2025
Delayed Agent Assistance and Transcription Response
Resolved - From 8:45 AM to 9:15 AM PDT, Cresta experienced a significant increase in latency related to processing conversation messages. This caused major delays in Agent Assistance, Knowledge Assist, and transcription updates, impacting most customers.
While calls continued to be detected, agents may have seen slow or missing transcriptions and delayed assistance features during this time.

The issue has since been resolved, and all services are operating normally. We are implementing safeguards to prevent similar latency issues in the future.
Jul 8, 08:30 PDT
Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

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