All Systems Operational
Uptime over the past 90 days. View historical uptime.
Cresta Director Operational
90 days ago
99.99 % uptime
Today
Insights - Performance Operational
90 days ago
100.0 % uptime
Today
Insights - Leaderboard Operational
90 days ago
100.0 % uptime
Today
Keyword Insights Operational
90 days ago
100.0 % uptime
Today
Live Conversations - Calls Operational
90 days ago
99.94 % uptime
Today
Closed Conversations - Calls Operational
90 days ago
99.99 % uptime
Today
Live Conversations - Chats Operational
90 days ago
100.0 % uptime
Today
Closed Conversations - Chats Operational
90 days ago
100.0 % uptime
Today
Coaching Overview Operational
90 days ago
100.0 % uptime
Today
Cresta Builder Operational
90 days ago
100.0 % uptime
Today
Authentication/User Access Operational
90 days ago
100.0 % uptime
Today
Post Call Ingestion Operational
90 days ago
100.0 % uptime
Today
Agent Assist - Chat Operational
90 days ago
100.0 % uptime
Today
Hints Operational
90 days ago
100.0 % uptime
Today
Suggestions Operational
90 days ago
100.0 % uptime
Today
Smart Compose Operational
90 days ago
100.0 % uptime
Today
Knowledge-base Search Operational
90 days ago
100.0 % uptime
Today
Guided Workflow Operational
90 days ago
100.0 % uptime
Today
Agent Assist - Voice Operational
90 days ago
99.91 % uptime
Today
Live Transcript Operational
90 days ago
99.91 % uptime
Today
Knowledge-base Search Operational
90 days ago
99.91 % uptime
Today
Guided Workflow Operational
90 days ago
99.91 % uptime
Today
Call Flow Operational
90 days ago
99.91 % uptime
Today
Cresta Builder - Keyword Triggers Operational
90 days ago
99.91 % uptime
Today
Virtual Agent Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 16, 2024

No incidents reported today.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024

No incidents reported.

Apr 3, 2024

No incidents reported.

Apr 2, 2024
Cresta Voice Transcription Outage
Postmortem - Read details
Apr 8, 13:29 PDT
Resolved - Our transcriptions services are now back to normal. Agents should be able to transcribe as normal and it should be reflected in Director. There might be some minor residual issues which we're actively monitoring and addressing. We appreciate your patience throughout this process and thank you for your continued trust in our services.

Should you encounter any further issues, please don't hesitate to reach out to support@cresta.ai for assistance.
Apr 2, 08:29 PDT
Monitoring - The issue has been identified, and the necessary fix has been deployed. You may experience temporary fluctuations in service as systems stabilize. We'll post an update as soon as the service is fully restored.
Apr 2, 08:00 PDT
Update - We're diligently addressing the voice transcription outage. As of now, the status remains unchanged. We appreciate your continued patience and will keep you updated with any developments. Thank you for bearing with us.
Apr 2, 07:38 PDT
Identified - We've identified the root cause of the transcriptions issues. Our team is on it and working towards a resolution. Thanks for your patience, and stay tuned for updates.
Apr 2, 07:14 PDT
Investigating - We are currently experiencing an issue with transcriptions with our Voice Product. The issue started at 6:25AM PST. We are working to remedy this as soon as possible.
Apr 2, 06:47 PDT
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