All Systems Operational

Uptime over the past 90 days. View historical uptime.
Cresta Director Operational
90 days ago
99.99 % uptime
Today
Insights - Performance Operational
90 days ago
100.0 % uptime
Today
Insights - Leaderboard Operational
90 days ago
100.0 % uptime
Today
Keyword Insights Operational
90 days ago
100.0 % uptime
Today
Live Conversations - Calls Operational
90 days ago
100.0 % uptime
Today
Closed Conversations - Calls Operational
90 days ago
100.0 % uptime
Today
Live Conversations - Chats Operational
90 days ago
100.0 % uptime
Today
Closed Conversations - Chats Operational
90 days ago
100.0 % uptime
Today
Coaching Overview Operational
90 days ago
100.0 % uptime
Today
Cresta Builder Operational
90 days ago
100.0 % uptime
Today
Authentication/User Access Operational
90 days ago
99.99 % uptime
Today
Post Call Ingestion Operational
90 days ago
100.0 % uptime
Today
Topic Discovery Operational
90 days ago
100.0 % uptime
Today
Customer Insights Operational
90 days ago
100.0 % uptime
Today
Outcome Insights Operational
90 days ago
100.0 % uptime
Today
Agent Assist - Chat Operational
90 days ago
100.0 % uptime
Today
Hints Operational
90 days ago
100.0 % uptime
Today
Suggestions Operational
90 days ago
100.0 % uptime
Today
Smart Compose Operational
90 days ago
100.0 % uptime
Today
Knowledge-base Search Operational
90 days ago
100.0 % uptime
Today
Guided Workflow Operational
90 days ago
100.0 % uptime
Today
Knowledge Assist Operational
90 days ago
100.0 % uptime
Today
Agent Assist - Voice Operational
90 days ago
100.0 % uptime
Today
Live Transcript Operational
90 days ago
100.0 % uptime
Today
Knowledge-base Search Operational
90 days ago
100.0 % uptime
Today
Guided Workflow Operational
90 days ago
100.0 % uptime
Today
Call Flow Operational
90 days ago
100.0 % uptime
Today
Cresta Builder - Keyword Triggers Operational
90 days ago
100.0 % uptime
Today
Knowledge Assist Operational
90 days ago
100.0 % uptime
Today
Auto Summarization Operational
90 days ago
100.0 % uptime
Today
Virtual Agent Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 14, 2025

No incidents reported today.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
Partial Service Impact Due to Ongoing Google Cloud Outage
Resolved - Cresta services have returned to normal following the Google Cloud Platform outage.

During the incident, some customers experienced intermittent issues affecting components such as Auto Summarization, Knowledge Assist, and Chat Suggestions. Additionally, customers who utilize the Five9 platform encountered connectivity disruptions.

Our engineering team continues to monitor system performance as recovery continues. We appreciate your patience and understanding during this time.

If you are still experiencing continued issues, please reach out support@cresta.ai for more assistance.
Jun 12, 15:05 PDT
Update - We are continuing to monitor the Google Cloud Platform outage.
Jun 12, 13:20 PDT
Monitoring - Cresta is currently experiencing partial impact due to a broader outage with Google Cloud.

Some partner systems (such as Five9) may not be sending call traffic to Cresta, and certain features like call summarization may experience delays or reduced performance.

Core functionality and transcription remain operational for most users.

We are monitoring the situation closely and will share updates as needed. Thank you for your patience.
Jun 12, 12:00 PDT
Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

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