All Systems Operational

Uptime over the past 90 days. View historical uptime.
Cresta Director Operational
Insights - Performance Operational
Insights - Leaderboard Operational
Keyword Insights Operational
Live Conversations - Calls Operational
Closed Conversations - Calls Operational
Live Conversations - Chats Operational
Closed Conversations - Chats Operational
Coaching Overview Operational
Cresta Builder Operational
Authentication/User Access Operational
Post Call Ingestion Operational
Topic Discovery Operational
Customer Insights Operational
Outcome Insights Operational
Agent Assist - Chat Operational
Hints Operational
Suggestions Operational
Smart Compose Operational
Knowledge-base Search Operational
Guided Workflow Operational
Knowledge Assist Operational
Agent Assist - Voice Operational
Live Transcript Operational
Knowledge-base Search Operational
Guided Workflow Operational
Call Flow Operational
Cresta Builder - Keyword Triggers Operational
Knowledge Assist Operational
Auto Summarization Operational
AI Agent Operational
Cresta Login Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 30, 2026

No incidents reported today.

Sep 29, 2026

Intermittent AI Agent and Agent Assist issues in US West 2
Resolved - On September 29, 2026, from approximately 4:30–5:50 PM EDT, some customers in US West 2 experienced intermittent issues with AI Agent and Agent Assist – Voice. Symptoms included some calls failing to process and delays or failures saving conversation data.

The issue was limited to a subset of customers in the region and has been resolved. We are continuing to monitor the service closely and are following up on preventive measures to help avoid recurrence.
Sep 29, 16:01 PDT

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

Delayed transcription for some US West 2 customers
Resolved - We have resolved an issue that caused some customers to experience delayed transcription in US West due to temporary GPU capacity constraints.

The issue affected Deepgram transcription capacity in us-west-2-prod. Service has returned to normal following capacity recovery and regional failover work.

We are continuing to monitor capacity and complete preventive measures, including earlier prescaling and additional regional failover options. No customer action is required.

We apologize for the disruption and appreciate your patience while we worked to restore service.
Sep 24, 09:53 PDT
Monitoring - Current monitoring shows that transcription latency has improved, and we are not seeing active customer impact at this time. We have taken mitigation steps, including adding capacity and routing workloads across regions, and are continuing to scale capacity to support stable processing. We will continue monitoring closely and provide another update if the situation changes.
Sep 24, 08:38 PDT
Investigating - We are investigating an issue affecting some Cresta customers in the US West 2 production environment where transcriptions may be delayed. Downstream features that depend on transcription may also be delayed or unavailable for some conversations.

Our engineering team is actively investigating and working to restore normal processing.

We will provide the next update within 60 minutes, or sooner if we have material progress.

If your team is experiencing this issue, please contact Cresta Support through the Director Support widget or at support@cresta.ai.
Sep 24, 07:24 PDT

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

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