Resolved -
Cresta services have returned to normal following the Google Cloud Platform outage.
During the incident, some customers experienced intermittent issues affecting components such as Auto Summarization, Knowledge Assist, and Chat Suggestions. Additionally, customers who utilize the Five9 platform encountered connectivity disruptions.
Our engineering team continues to monitor system performance as recovery continues. We appreciate your patience and understanding during this time.
If you are still experiencing continued issues, please reach out support@cresta.ai for more assistance.
Jun 12, 15:05 PDT
Update -
We are continuing to monitor the Google Cloud Platform outage.
Jun 12, 13:20 PDT
Monitoring -
Cresta is currently experiencing partial impact due to a broader outage with Google Cloud.
Some partner systems (such as Five9) may not be sending call traffic to Cresta, and certain features like call summarization may experience delays or reduced performance.
Core functionality and transcription remain operational for most users.
We are monitoring the situation closely and will share updates as needed. Thank you for your patience.
Jun 12, 12:00 PDT