Intermittent AI Agent and Agent Assist issues in US West 2

Incident Report for Cresta

Resolved

On September 29, 2026, from approximately 4:30–5:50 PM EDT, some customers in US West 2 experienced intermittent issues with AI Agent and Agent Assist – Voice. Symptoms included some calls failing to process and delays or failures saving conversation data.

The issue was limited to a subset of customers in the region and has been resolved. We are continuing to monitor the service closely and are following up on preventive measures to help avoid recurrence.

Posted Sep 29, 2026 - 16:01 PDT