Cresta Transcription issues - Five9 Customers only

Incident Report for Cresta

Resolved

Five9 has confirmed that the issue has been resolved. Cresta should now be operational. If you encounter any further issues, please contact support@cresta.ai.

Posted Jun 24, 2024 - 14:18 PDT

Update

Five9 continues to troubleshoot the issue towards a resolution.

We are actively monitoring our systems from our end.

Posted Jun 24, 2024 - 12:28 PDT

Monitoring

We are closely monitoring the situation on our end while Five9 continues their investigation.

Posted Jun 24, 2024 - 09:49 PDT

Investigating

[For Five9 Customers Only] Five9 is currently experiencing an outage with their Agent Assist product, which is directly impacting Cresta. As a result, users might experience issues with calls not streaming in the Cresta App.

For more details, please visit the Five9 status page: https://status.five9.com/incident/431781.

On our end, we are actively monitoring our systems and are in direct contact with Five9. If you are experiencing any issues, please reach out to support@cresta.ai

Posted Jun 24, 2024 - 09:30 PDT

This incident affected: Agent Assist - Voice (Live Transcript, Knowledge-base Search, Guided Workflow, Call Flow, Cresta Builder - Keyword Triggers).