Failed to Fetch Error when attempting to login

Incident Report for Cresta

Postmortem

The post-mortem for this incident is available on our Help Center under Service Notifications. You can access it directly via this link: https://support.cresta.com/hc/en-us/articles/38860513683099-Service-Incident-July-9th-2025

Posted Jul 11, 2025 - 11:02 PDT

Resolved

Cresta services have returned to normal following the earlier login issue involving “Failed to fetch” errors. A rollback was successfully implemented, and no further errors have been observed since the fix.

All systems are now fully operational, and our monitoring has confirmed platform stability.

If you continue to experience any issues, please contact us at support@cresta.ai for further assistance.

Thank you for your patience and understanding during this incident.
Posted Jul 09, 2025 - 07:53 PDT

Monitoring

A rollback has been implemented to address the issue causing “Failed to fetch” errors during login. Login functionality has been restored, and users should now be able to access Cresta as expected.

We are currently monitoring the system to ensure stability. We will provide a final update once the issue is fully confirmed as resolved.
Posted Jul 09, 2025 - 07:33 PDT

Update

Our team is continuing to investigate the issue causing “Failed to fetch” errors during login. We’ve identified potential causes and are actively testing a fix.

We appreciate your continued patience and will provide another update as soon as more information is available.
Posted Jul 09, 2025 - 07:19 PDT

Investigating

Our team is currently investigating an issue where a "Failed to fetch" error is appearing when logging in. Thank you for your patience while we investigate this issue and work to fix this.
Posted Jul 09, 2025 - 06:17 PDT
This incident affected: Cresta Login.