Performance insights and Agent progression Components showing up delayed

Incident Report for Cresta

Resolved

This incident has been resolved.

Posted Oct 14, 2022 - 09:27 PDT

Monitoring

An issue has been identified with performance insights/agent progression experiencing partial data for 13th Oct and no data for 14th Oct(Morning hours). Our engineering team has identified an issue with delayed delivery of data to director platform and are working on resolution. Some of the customer may also observe that the issue is already resolved. We will keep you all updated once the issue is completely resolved

Posted Oct 14, 2022 - 09:14 PDT

Investigating

We are currently investigating partial outage issue where the the performance insights/agent progression component displaying partial data for 13th Oct and no data for 14th Oct.

Posted Oct 14, 2022 - 07:40 PDT

This incident affected: Cresta Director (Insights - Performance).