Agents Unable to Load Cresta
Incident Report for Cresta
Resolved
The incident has been resolved. All components of the Voice Product should be functioning as expected. Thank you for your patience while we worked towards a resolution.
Posted Oct 30, 2023 - 08:54 PDT
Monitoring
We've made changes, and as a result, we are currently observing noticeable improvements in its overall performance and functionality of Voice Product. Our team is actively monitoring the situation to ensure the improvements maintain their effectiveness.
Posted Oct 30, 2023 - 08:33 PDT
Update
The investigation is ongoing, and our engineers are conducting a detailed review of our platform components. We sincerely apologize for any inconvenience and appreciate your patience as we work to fix this.
Posted Oct 30, 2023 - 07:50 PDT
Update
Our engineering teams are engaged and investigating the issue. We'll continue to provide further updates as they are available. Thank you for your patience!
Posted Oct 30, 2023 - 06:57 PDT
Investigating
We are currently experiencing an issue with users unable to stay logged in to our Voice Product. We are looking into this issue and are working to remedy this as soon as possible.
Posted Oct 30, 2023 - 06:14 PDT
This incident affected: Agent Assist - Voice (Live Transcript, Knowledge-base Search, Guided Workflow, Call Flow, Cresta Builder - Keyword Triggers).