Latency (us-west-2 region customers only)

Incident Report for Cresta

Resolved

The problem should now be fixed, and customers in the us-west-2 region should be able to load pages without any issues. We are actively monitoring our platforms to ensure everything remains stable.

Posted May 02, 2024 - 10:53 PDT

Investigating

We're currently experiencing latency with Closed Conversation, Customer Insights, Outcome Insights, and Topic Discovery in Cresta Director for our US West customers. We're investigating the root cause. Thanks for your patience.

Posted May 02, 2024 - 10:48 PDT

This incident affected: Cresta Director (Insights - Performance, Closed Conversations - Calls, Topic Discovery, Customer Insights, Outcome Insights).