Cresta Virtual Agent Outage
Incident Report for Cresta
Resolved
Cresta Virtual Agent customers encountered service disruption due to a Google Cloud service outage impacting Dialogflow CX, a third-party platform integral to Cresta's Virtual Agent Product. Consequently, Cresta Virtual Agent services powered by Dialogflow CX experienced unavailability from 1:15 PM PST to 3:19 PM PST. Cresta Virtual Agent bots powered by Amazon Lex were not impacted. Service restoration was achieved upon the resolution of the Dialogflow CX outage.

Further information regarding the Dialogflow outage can be accessed on Google Cloud's Status Page here- https://status.cloud.google.com/incidents/v6jV7iq9NFXTJmjQcJ7o
Posted Oct 02, 2023 - 13:30 PDT
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