This incident affected: Cresta Director (Insights - Performance, Insights - Leaderboard, Keyword Insights, Live Conversations - Calls, Closed Conversations - Calls, Live Conversations - Chats, Closed Conversations - Chats, Coaching Overview, Cresta Builder, Authentication/User Access), Agent Assist - Chat (Hints, Suggestions, Smart Compose, Knowledge-base Search, Guided Workflow), and Agent Assist - Voice (Live Transcript, Knowledge-base Search, Guided Workflow, Call Flow, Cresta Builder - Keyword Triggers).