Network Load Balancer Upgrade

Scheduled Maintenance Report for Cresta

Completed

The scheduled maintenance has been completed.

Posted Jun 02, 2022 - 00:00 PDT

Scheduled

Impact Statement:
The upgrade will involve change of the IP addresses of the servers, but we don't expect any impact on the access or services.
Details of the maintenance:
We are upgrading the Network Load Balancer to handle the increased traffic conditions.

Posted Jun 01, 2022 - 22:00 PDT

This scheduled maintenance affected: Cresta Director (Insights - Performance, Insights - Leaderboard, Keyword Insights, Live Conversations - Calls, Closed Conversations - Calls, Live Conversations - Chats, Closed Conversations - Chats, Coaching Overview, Cresta Builder, Authentication/User Access), Agent Assist - Chat (Hints, Suggestions, Smart Compose, Knowledge-base Search, Guided Workflow), and Agent Assist - Voice (Live Transcript, Knowledge-base Search, Guided Workflow, Call Flow).