Voice App not functioning

Incident Report for Cresta

Resolved

We have identified an issue with Voice app not functioning and we have resolved the issue. Users need close Cresta completely (right click on the taskbar and ‘close application’) and then re-launch like normal.

Posted Sep 02, 2022 - 06:18 PDT

Investigating

We are currently investigating this issue.

Posted Sep 02, 2022 - 05:26 PDT

This incident affected: Agent Assist - Voice (Live Transcript, Knowledge-base Search, Guided Workflow, Call Flow, Cresta Builder - Keyword Triggers).