AI Agent Outage

Incident Report for Cresta

Resolved

On July 8, 2025, from 11:35 AM to 11:50 AM PT, Cresta experienced a 15-minute outage impacting AI Agent functionality. During this time, conversations were either automatically transferred to human agents or, in some cases, the AI agent widget was non-functional. The issue has been identified and resolved, and all services have returned to normal. We apologize for the disruption and appreciate your patience. If you continue to experience any issues, please contact support@cresta.ai.

Posted Jul 15, 2025 - 11:30 PDT