Voice Transcription

Incident Report for Cresta

Resolved

This incident has been resolved. Transcription services should be back to normal.

Posted Mar 08, 2023 - 10:05 PST

Identified

We have identified the issue and are working towards a fix.

Posted Mar 08, 2023 - 09:21 PST

Investigating

We are currently experiencing an issue with transcription with our Voice Product. The issue started at 6:10AM PST. We are working to remedy this as soon as possible.

Posted Mar 08, 2023 - 09:12 PST

This incident affected: Agent Assist - Voice (Live Transcript).