This incident has been resolved. The related systems are now operational. We apologize for any inconvenience this may have caused and appreciate your patience. Please reach out to support@cresta.ai if you have any questions.
Posted Jan 10, 2024 - 12:33 PST
Monitoring
The fix has been deployed, and we are actively monitoring the situation to ensure stability. If you continue to experience any issues, please reach out to our support team.
Posted Jan 10, 2024 - 12:13 PST
Identified
The root cause of the issue has been identified, and our team is actively working on implementing a resolution. We appreciate your patience as we work to restore normal service.
Posted Jan 10, 2024 - 12:07 PST
Investigating
We are currently experiencing intermittent transcription issues with our Voice Product affecting Nice InContact customers. Our team is investigating in to the root cause
Posted Jan 10, 2024 - 11:48 PST
This incident affected: Agent Assist - Voice (Live Transcript).